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Roku units hit massive channel interruptions


Roku-streaming devices have suffered a massive power outage.

Sarah Tew / CNET

Roku streaming players and televisions suffered service interruptions on Tuesday afternoon, with many users reporting that they could not access Netflix, YouTube, and other channels.

"Roku is aware of a problem where some channels may not be installed on your Roku streaming player or Roku TV or they may fail to load," Roku said on a support advisory page on his site Tuesday afternoon. "We are investigating and working towards a fast resolution."

The message is obviously a common internal message that Roku sometimes uses.

"We use that warning when we discover content that infringes the copyright," Roku said in a statement. "Some channels in our channel showed that message and became unavailable after Roku conducted targeted anti-piracy on the platform."

It was not immediately clear how many customers were affected by the break. Injection of a little intrigue in the outbreak is that some users report that they see a message that the channel they were trying to view was removed "due to repeated allegations of copyright infringement."

Roku said that the issue was resolved to a large extent resolved at 7:30 PT but some channels remain hit late Tuesday. One representative said she could not give a number of affected customers but characterized it as "a very small amount".

Updated at 10:10 pm PT with Roku solves the problem with many channels.
Updated at 06:30 PT with Roku statement on the FBI piracy message.

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