Last week, Apple launched the new Apple Watch Series 6 and a couple of new watch bracelets that fit with it: Solo Loop and Braided Solo Loop. Both are made of stretchy, unbroken material without a lock or buckle, which makes it important to choose the right size.
But as reported by MacRumors, it seems that buyers have an extra reason to be careful: if you buy straps in the wrong size, you have to send back the watch and strap to get it changed. With limited deliveries on both the new straps and the Watch Series 6 itself, this can mean a delay of weeks, even months, before your replacement arrives.
Apple customers have complained about this on Twitter and MacRumors̵
And as a user wrote on MacRumors: “I assumed that if you ordered the wrong size you could keep the watch and just return / replace the strap. But Apple’s support via chat said you need to send back the watch and the band. It’s such a waste. And frustrating. I am selling my S4 watch and the buyer has to wait until everything is arranged. ”
(We have contacted Apple to confirm the policy and will update this story if we hear back.)
The whole situation has also been exacerbated by the pandemic. Of course, the best way to ensure that you get a good fit on a watch strap is to try different sizes in person. Some customers say that they have also been able to change inappropriate tapes in stores. But with so many stores still closed due to COVID-19 and customers understandably careful to make unnecessary trips during a global pandemic, this is not an option for everyone.
Apple has tried to improve the problem by issuing a paper customization guide that users can print and place around their wrist to find their size. However, a number of customers say that the sizes recommended by the guide do not always fit the delivered product. The borderThe staff themselves have found similar problems, with the band sizes recommended by the guide arriving slightly too loose. This is not just a comfort issue, as the Watch Series 6’s heading feature, its new oxygen monitor, requires a good fit to function properly.
In other words: be careful when ordering one of the new Solo bands, and if you can (and if it’s not too dangerous), try to test one in person. If you have had problems with the size or return of the new bands, let us know in the comments below.