Home / Technology / Epic Games gets a "F" from the Better Business Bureau – TechCrunch

Epic Games gets a "F" from the Better Business Bureau – TechCrunch



Fortnite society can be polite, but that doesn't mean they get the customer service they deserve. Better Business Bureau gave Fortnite maker Epic Games a "F", lowest possible rating.

Better Business Bureau, which is not a government agency but rather a national network of ideas that measure how well companies handle dispute resolution and relay information to customers, says that 247 of the 271 BBB complaints submitted in the past year have gone unanswered. by Epic.

An epic spokesman told Kotaku that "Epic Games is not affiliated with the Better Business Bureau and has redirected players recorded complaints from the BBB to our support staff."

Kotaku points out that the BBB is not necessarily exaggerated. TIME reported in 201

3 that one of the BBB-based branches in Los Angeles had been involved in a pay-to-play system:

While the BBB offers consumers many services lists of popular bluffs to watch out for and so the organization's mission is not to get your back. From top to bottom, the BBB is funded by the annual fees paid by companies as it suggests "accreditation", allowing companies to place these iconic BBB stamps for approval on their business sites and websites. This fact raises obvious questions about an inherent conflict of interest: the organization's customers are companies, not taxpayers or consumers. How can BBB act as an honest broker between companies and consumers when it is fully funded by one of these parties? Many argue that it cannot – that there is a natural incentive to paint their paying customers in the best possible light.

Epic Games is not accredited with the Better Business Bureau.

Here's what the BBB had to say about its rating for Epic Games:

Epic Games is the creator of a number of well-known games that have a global suite; In addition to Fortnite and Infinity Blade, they make Unreal, Gears of War and Shadow Complex. The company has grown significantly over the past twelve months, and their most popular game Fortnite currently has more than 6 million followers on Twitter. A majority of complaints made to the BBB against Epic Games are about customer service and repayment or exchange. A complainant wrote, "Epic Games failed to protect customer security, resulting in several unused charges over my and my partner's account." Another complainant added that "There is no phone number or correct e-mail response time to return my unauthorized charge of $ 160. No one will answer, and I feel cheated."

Fortnite, which has led to the company encouraging two-factor authentication on accounts by offering a special feeling.

Although we are moving to an increasingly digital age, with email, Twitter and live chat customer service is becoming more widespread, there are some cases where customers may feel they need to talk to another person about their problems. Account retrieval and unauthorized charges are two such situations, and the support page for Epic Games does not list a phone number, but rather asks customers to look up their question within a support FAQ or email.

We went out to Epic Games but haven't heard back.


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