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Breast Cancer Call Handlers "Are Only Given One Hour Exercise"



Breast screening hotline employees are only given one hour of training before dealing with women's cases, it has been reported. (Image: DPA)

Breast screening hotline staff is only given one hour of training before dealing with women's cases, it has been reported.

Call management for the government's breast cancer screening hotline is also dependent on a "fiddle" of symptoms.

  LONDON, ENGLAND - JUNE 05: A general view of the London Bridge after the 3rd terrorist attack on June 5, 2017 in London, England. Seven people were killed and at least 48 were injured in terrorist attacks on the London Bridge and Borough Market. Three attackers were killed by armed police. [Photo of Jack Taylor / Getty Images] London Bridge closed after the driver of the stolen car leaves the car and jumps into the Thames

Workers have reportedly raised concerns that they could be wrong in dealing with women's cases of the shortage

The hotline was established on Wednesday after the health professor Jeremy Hunt showed that 450,000 women aged 68-71 had not been invited to their final routine screening.

An independent review has been launched in the computer failure, which was discovered in January, but dates back to 2009 and can mean that hundreds of women have had their lives short.

More than 10,000 calls have already been made to the hotline, run by the outsourcing company Serco. (Image: PA)

More than 10,000 calls have already been made to the hotline, run by the outsourcing company Serco.

The company said that call managers had taken information using information from Public Health England (PHE) and that the women would be contacted later by healthcare professionals.

But a former employee is quoted in the guardian saying, "I was ashamed to know what had happened to these women, take these conversations when I'm not medical educated, have no counseling background and are not able to help them."

Another said that she feared lack of knowledge from those who make conversations would give more mistakes.

The paper states that workers received a


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Call management for the government's screening hotline for breast cancer also depends on a "fuzzy" of symptoms. (Image: Getty)

Occupational Safety Secretary Jonathan Ashworth said they hit the women "deserved better than this".

In a post on Twitter he added: "The ministers promised distressed women who suffered from breast cancer screening failure dedicated hotline. Instead, they have a Serco line of staff that obviously has no medical or advisory training."

Serco said that all his call managers were "trained and experienced to provide contact services on behalf of public officials".

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A spokesman for the company added: "They use information and advice from Public Health England and need to collect information about women who believe they have missed screening so that they can be contacted by healthcare professionals and investigate the available options.

"On Friday, for example, we could answer 99.5% of all calls received at our centers."

PHE said "well trained staff "would ensure that callers receive the best information and support".

A PHE spokesman added: "We are aware that the helpline is busy, especially at holidays. We have built up additional resilience in the system to get as many as possible support."

Women in England between the ages of 50 and 70 are currently being automatically invited to screen breast cancer every three years. (Image: PA)

On Friday it was argued that concerns about the breast cancer screening program had escalated to a senior health official last year.

Two NHS trusts in London and West Midlands argued that some women were not invited to mammogram as early as March 2017.

Hitachi Consulting said at that time that there was a local problem and the full extent of the question was not realized until January, PHE said.

However, according to a source, tests revealed that the software worked as designed and the worries escalated to a senior PHE official who supervised the program.

Hitachi Consulting has denied that it is responsible for the blunder, while PHE said it was "100 percent focused on giving advice and support" to those who are not invited to their final screening.

Women in England between the ages of 50 and 70 are currently automatically invited to screen breast cancer every three years.

Of those who lacked invitations, 309,000 are still expected to live and everyone living in the UK registered with a GP will be contacted before the end of May.

All women who were not submitted for their final screening will be given the opportunity to have a new meeting.

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