Ryanair has been hit this summer by pilot attacks and rising costs. Its latest problem? Bad controls.
The European airline apologizes for Wednesday to send unsigned compensation checks to almost 200 passengers who owe money for late or canceled flights.
Ryanair ( blamed the mixture on an "adminfel". )
"These [checks] resumed last week and we apologize for this inconvenience," said in a statement.
The snafu broke out on social media and added a long list of problems to hit the carrier this summer. It already fought with higher fuel and personnel costs, as well as flight failures caused by pilot attacks.
British passenger Gordon Fong said he received an unsigned Ryanair check after a 1
"It was just a bit sad it happened in this way," he said. "The sooner I get the check, the sooner I can book another Ryanair flight."
EU regulations require airlines to compensate passengers when flights are interrupted or delayed sharply.
During the three months to the end of June, Ryanair said reimbursement costs increased by 40% compared with the same time last year due to thousands of cancellations of flights and "higher passenger claims for compensation".
The airline said in a statement that over 20,000 compensation checks were issued in July.
Another British passenger, Colette Bush, said that her compensation check took place even though it had a signature. Her bank said that the check had been canceled by Ryanair after making the payment.
"I do not know why they should have interrupted it. I've tried to contact them for over a month." All the answers I get are automatic says I've been paid, "she said. "I've probably lost a day in total with all the e-mails I have sent and waiting for the phone awaiting."
Bush said she owed 220 dollars ($ 284) after her juniflyg was delayed by more than three hours. She has not received a response from the airline, other than automated answers to her emails.
Ryanair did not respond immediately when asked why a signed check would have a refund.
Ryanair transformed European air travel with its only focus on low cost. But its reputation suffers from disturbances during peak summer season.
Pilot attacks have forced hundreds of flights. Strikes by French air traffic controllers have forced Ryanair to interrupt and delay thousands.
Aviation experts warn that ongoing labor conflicts, shrinking profit margins and increased dissatisfaction with customers could jeopardize the carrier's expansion plans and undermine their business model.
CNNMoney (London) First published August 22, 2018: 9:24 ET